RMA & Returns
If you would like to contact our service department for any question regarding repair or RMA, please call 510-490-6768 or send an email to firstname.lastname@example.org, a technician will get back to you within 24 hours.
· Merchandise returned without a valid RMA number will be rejected.
· Merchandise damaged by misuse or mishandling will be considered out of warranty.
· MediaWave will not be liable for missing parts or damages generated through shipment.
· Warranty period on replaced parts or machine will not be extended.
· MediaWave will not repair or replace anything without your final authorization.
· Out of warranty repairs will be quoted by the Service Department including the following: Estimation fee: $65, Labor: $65/hour