RMA's / Returns / Repairs
24/7 Customer Support


If you would like to contact our service department for any question regarding repair or RMA, please call 510-490-6768 or send an email to service@mediawavepc.com, a technician will get back to you within 24 hours.

Service Policies

  • Merchandise returned without a valid RMA number will be rejected.

  • Merchandise damaged by misuse or mishandling will be considered out of warranty. 

  • MediaWave will not be liable for missing parts or damages generated through shipment 
    Warranty period on replaced parts or machine will not be extended 

  • MediaWave will not repair or replace anything without your final authorization. 

  • Out of warranty repairs will be quoted by the Service Department including the following:    Estimation fee: $65, Labor: $65/hour

Mediawave Forms


   
Repair Guarantee

During the first 30 days of invoice, MediaWave will uphold our 48-Hour Repair Guarantee Policy. MediaWave will pay for one way of the shipping.

During the first year of invoice, MediaWave will uphold 5 Days Maximum Repair Guarantee policy. MediaWave will pay for one way of the shipping. Limitations may apply.

One of the major reasons why our customers choose MediaWave is our outstanding Service. MediaWave's service team is professionally trained to provide our customers with the best care and advice in reconditioning their computer systems.

The goal of our service department is to maximize customer satisfaction in the time of customers' needs. We understand that it can be distressing to have troubles with your computer. Therefore, we promise our customers the best service and set a goal of 5 days maximum turn-around repair time of your machine.

 
   
Have a technical question or issue that you need immediate assistance with, Please contact our technical support team on-line at service@mediawavepc.com or call 510-490-6768.

   
 

 MEDIA WAVE FORMS:

RMA Form - Word / PDF
Credit App - Word / PDF
Credit Card - Excel / PDF
Price Listing - Excel / PDF (zip)
Reseller App - Word / PDF





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